and where we otherwise obtain or collect information about you. This will normally be when you provide it to us when you contact us. Occasionally it may be from third parties such as landscapers, architects, land surveyors or relatives and friends who wish us to contact you.
Data controller: North Leeds Garden Design Our address is 38 Broomfield, Adel, Leeds, LS16 6AF.
You can contact the data controller by writing to our address or by sending an email to firstname.lastname@example.org.
INFORMATION WE COLLECT FROM ONLINE SOURCES
This includes our own website Questionnaire and Contact Form; the contact form sent by the Houzz website when you contact us through it, and any contact information you may include when contacting us through sharing websites such as Pinterest, Instagram, and other social media such as Facebook.
We use a third-party server to host our website. This website server automatically logs the IP address you use to access our website as well as other information about your visit; the pages accessed, the date and time of the request, the source of your access to our website (e.g. the website or URL link which referred you to our website), and your browser version and operating system. Our website server is based in the United States. We do not have access to this information except as collected in anonymous format by Google Analytics.
INFORMATION WE COLLECT; WHAT WE COLLECT AND HOW AND WHERE WE STORE IT
We aim to ensure we don’t keep your information for longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), and also the services which we offer.
We only collect information about you so that we can design a garden or border for you or provide you with consultancy services or other services offered by us. We believe it is legitimate for us to keep your records once the contract is formally completed, for example so that we can get in touch and review how your garden is developing, and to respond to any queries you may have in the future.
Correspondence and enquiries: when you get in touch with us to make a one-off enquiry, whether by phone, email or website, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for a further two years. Messages you send us electronically are stored on our third-party hosting provider’s services in the United States, and may also be transferred to our cloud storage facility at Dropbox as well as held on password-protected laptops, mobile phone or other electronic devices. We may also transfer this information to our paper records, which are held at our business address.
Plans and research: we keep all the online and paper-based information relating to the services you received from us, including Concept plans, Masterplans, Planting designs, Consultancy notes and any other information, for ten years from completion of our contract with you. This information is kept on our cloud storage facility at Dropbox, and on password-protected electronic devices; paper information such as plans are also kept separately at our business address. If we have successive contracts with you, then all the information would be kept for ten years following the close of the final contract. After that we will keep the final drawings or completed notes for 30 years.
Newsletter: we keep the information you used to sign up for our newsletter for as long as you remain subscribed.
DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
We will provide some information to third parties, as required to run our business. This includes passing relevant information to help fulfil any contracts we enter into with you; to assist in supplying you with information or services which you have requested we source for you; and to third parties such as our phone, IT, webhosting providers who may process information on our behalf.
Occasionally we may need to provide certain information to third parties such as our insurers e.g. in relation to a claim; accountant who may need to see invoices, solicitors if required to help us obtain our legal rights.
If we suspect that criminal activity has occurred, for example cyber-crime, or if appropriate authorities ask us to disclose information for similar reasons, we may need to share your information with them.
YOUR DATA RIGHTS
You have the right:
- to access your information and to receive information about its use
- to have your information corrected and/or completed
- to have your information deleted
- to restrict the use of your information
- to receive your information in a portable format
- to object to the use of your information
- to withdraw your consent to the use of your information
- to complain to a supervisory authority